FAQs

General Information

Which geographic areas do you service?
California, Nevada, New Mexico, Arizona, Colorado, Wyoming, Idaho, Utah, Montana, Oregon, and Washington. If you are out of our service area, please send us a message with your shop name, location, and best contact information.
Do you rent to individuals without a shop? I only want to rent for my wedding party.
We do not directly rent to individuals as we are a wholesale company. However, we are partnered with different shops who rent out our style and will be happy to help you out! You can use our location finder to find a shop near you.
I am a groom/bride looking to rent for my wedding. Where can I find a shop affiliated with Formal Knight in my area?
You can use our location finder to find a formal wear shop near you. Simply enter your zip code and it'll display all the shops in your general vicinity.

I am the owner of a shop that would like to rent out your tuxedos and become a retailer. How do I apply?
You will need to open a wholesale account with us.To start the application process, please fill out our contact form. One of our representatives will contact you within 24-48 hours to provide you with an application to open an account with us. You can also download our application form and send an email, with the form attached and filled out to orders@fktuxedos.com.
 
I have an account with Formal Knight. How do I request a display for my store?
To request displays for your store, please contact your account manager.

What are your hours of operation?
We are open Monday through Friday from 9:00am PST – 5:30pm PST, Saturday from 9:00am – 1:00pm. We are closed Sunday. During holidays and peak seasons, our hours may change.

Where is your Service Center located? 
Our service center is located in Anaheim, California.

I have other questions and I want to talk to a live person. How can I reach you?
Our toll-free number is: 888-889-7889 or you can use our contact form.

Orders and Replacements

Do you offer any discounts for group orders?
Rent 7 qualifying orders and receive one at no charge (equal or lesser value). Discount will be applied to orders being used during the same week.

Do you offer extended rentals?
Yes! Extended rental rates vary by style and the length of time the rentals are needed. Please contact us for pricing.

Do you carry boys/children sizes?
We do! Most of our styles are available from Boys 3 – Mens 70.

What measurements are necessary for a suit or tuxedo order?
We would need your customer's height, weight, chest underarm, chest overarm, shirt neck, shirt sleeve, waist, hip, outseam and shoe size. It is important to provide us with these measurements so we can accurately place your customer in the best fitting garments.

Do you offer any training or advice to help with taking measurements?
Our agents are available to assist with measurements over the phone during normal business hours. You can also put in a request to have your account manager visit your store for training. Fitting charts and guides are also provided when an account is opened with us.

How do I place an order?
Orders can be placed via email, phone, fax or our online ordering software. Your account manager will provide you with this information at the time of account opening. We will also provide you with necessary materials needed to place your orders (e.g. order forms, measuring tapes, catalogs) upon request, free of charge. 

If you are interested in utilizing our online ordering software, please speak to your account manager.

What is the replacement process if a garment does not fit? Are there any fees?
If your customer is no satisfied with the fit of their rentals, give us a call and we'll arrange to have the replacement shipped or delivered to your store. Please note, all orders are shipped ground out of Anaheim, CA at no additional cost. Additional non-refundable fees may apply if any orders require expedited shipping.

Who is responsible for the cleaning of rental items?
We'll take care of it! After your customer returns the garment, simply send it back.

What happens if a rental garment is damaged or lost?
 The $3 Garment Handling Fee, which is included in all rental prices, cover repairable damages to a garment. If a garment is damaged beyond repair or lost, you are responsible for the full replacement cost which will vary for each item.
 

Shipping, Returns and Fees

How will I receive my order?
We ship orders via UPS or personally deliver them depending on the volume of your orders for the week and your store location.

When will I receive my order?
Delivery dates will vary depending on your store's location and how far in advance the order is submitted. Typically, all orders are set to arrive 5-8 business days prior to the date of use.

Which shipping provider do you use? Do you charge for shipping?
We ship all orders via UPS' ground service. UPS Ground shipments are at no cost to you. We understand that last minute orders may happen, so expedited shipping is available upon request, at your cost. Additional UPS fees will apply if packages are sent COD. This cost will not be covered with our shipping rate and is non-refundable.
 
Can I pick up my order at your service center in Anaheim?
Yes, please notify us at least 24 hours in advance. Orders can be picked up at our Service Center from 12:00pm - 5:30pm, Monday-Friday, and Saturday from 9:00am - 1:00pm.

How and when do I return my order?
All merchandise must be shipped for return no later than Tuesday following the customer's date of use. For your convenience, Formal Knight provides Return Service tags/labels. Whenever possible, please consolidate smaller shipments into one larger box. If you have any questions, please contact us.